5 Frequently Asked Questions
Power button does not respond
• Check the power cord to ensure that it is securely plugged
into the monitor base and also into the electrical outlet.
• Ensure there is electrical power coming from the AC outlet.
Use another device to check for power.
• Unplug the power cord of the monitor from the AC outlet,
wait a few minutes, then plug the power cord into the AC
outlet again. This will reset the monitor and power supply.
No image on the screen
• Ensure that the signal cable is properly connected
to the device generating the video signal such
as a DVR or Computer.
• If using VGA, check the DB-15 signal cable connector on
both ends for bent or pushed-in pins.
• If your signal generating device is a computer, the display
card should be properly seated in its card slot.
• Ensure that the computer or image signal generating device’s
power switch is ON.
• Ensure that the monitor's power switch is ON.
• Unplug the power cord of the monitor from the AC outlet,
wait a few minutes, then plug the power cord into the AC
outlet again. This will reset the monitor and power supply.
Power LCD is RED (with no image on the screen)
• Check the signal cable to ensure that it is properly
attached to the image generating device or graphics display
card.
• If using VGA, Check the DB-15 signal cable on both ends
for bent or pushed-in pins.
• Make sure the computer (or other device) is not in a
power-saving mode
(move the mouse or press a key on the
keyboard).
No sound coming from the audio speakers
• The audio cable should be connected to the lineout on the
audio card and the line-in on the monitor. Ensure that the
audio cable is properly connected.
• Inspect the audio cable for any apparent damage. Double
check by switching to another audio cable to see if the
audio works.
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